If this results in you exceeding the baggage allowance, you must pay any applicable excess baggage charges. Please have your booking reference ready when you call. If you've already travelled with us, our Customer Relations team would love to hear directly about your recent experience if you have a complaint, comment or claim. Please contact Staff Travel for further details If you were dismissed from TfL, you are not eligible for travel facilities If you were granted an immediate enhanced ill-health pension, you. Lorem ipsum dolor sit amet consectetur adipisicing elit. For all other circumstances, or if you have problems cancelling your booking online, please call us directly on877-767-7970. If the kiosk prints a boarding card with a seat number, this means you have been accepted for the flight; please go immediately to the departures lounge and the gate. Screen Reader users press Enter to select a Filter by product. Queries regarding Hotline bookings should be emailed to the "Hotline Helpdesk" team, accessed via the 'Travel' section of the BA intranet or on the home page of the former staff intranet site. The headline good news is that the final number of redundancies has been reduced from a potential 12,000 to 10,000 through negotiations with the unions. At British Airways, we take huge pride in our past - but we're looking to the future as an airline that loves embracing the best of modern Britain. AND You have checked in and have a standby boarding pass, AND You have had passport & visa checked where necessary, AND It is 60 minutes before the scheduled departure time of your flight. Currently British Airways does not issue a photo id card to widows and widowers of former staff. 212 British Airways reviews. During his time at British Airways Sean held a number of senior roles including Finance Director BA Cargo, Head of Corporate Strategy and Executive . One medium bag, maximum dimensions 56 x 45x 25 cm (22 x 17.5 x 9.85 ins), maximum weight 23 kg/51 lbs (but you must be able to lift it into the overhead locker yourself). If accepted for travel go to a bag drop desk in the main area for your boarding card and baggage acceptance. Please refer to the FAQ on my.baplc.com for further information. The linesareopenbetween 0700-2000 hrs(UKlocal times) 7 days a week, with the exception of 25 December and 01 January. Please contact your preferred travel agent for bookings of 10 or more people travelling together. Sean Doyle was appointed Chief Executive of British Airways in October 2020, and Chairman in April 2021. We're sorry your travel experience with us didn't meet your expectations. This will give you your flight status. British Airways employs 26,533 employees. This site is protected by reCAPTCHA and the Google. Contact British Airways Contact: 0344 493 0787 International Code: BA Departs From: Terminal 1 Recommended Services You should only go to the Staff Travel area located behind Zone A in T5 if: Additional information about Terminal 3 Staff passengers traveling to destinations from Terminal 3 will need to check-in at a check-in kiosk on arrival at the airport. Find further help and advice about lost and damaged baggage, BSL Video Relay Service with SignLive Monday Saturday: 0900-1700 Report a missing or damaged bag or contents. BA IT Support Centre Employees should dress in a smart casual style which may include smart, clean jeans and training shoes. You can also visit the offices located in different parts of our country. On 27-11-2018, the number worked ok but it didn't belong to the proper service.. On 06-04-2018, the number worked ok but it didn't belong to the proper service.. 19,209 talking about this. There isalso anemail addressFormer.Staff@ba.comforcomplex questions that cannot be resolved by calling the staff travel call centre and for general administration matters such as staff travel eligibility. You are just a number to management, nothing individual. You can amend your reservation in the same way as a normal booking by using the BA online reservation system or call BA Customer Service 0344 493 0787. (Bsafe passwords) Tel: 020 8562 4000, BA ID Pass Issue Unit How do I review and update my personal information? Children under 16 years cannot travel on a rebate ticket unless accompanied by an adult travelling on the same type of rebate ticket. Booking Hotline through my.baplc.com is restricted to staff & former staff & their widows/widowers with active staff travel concessions. 09042890159 If you don't have a BSAFE password, or have difficulties logging in, please contact the BA IT Service Centre on+44 020 8562 4000. you have a Case Reference) and are waiting a . IT Department. In the early years most staff travel was subload (subject to seat availability on departure) and tickets cost about 10% of the published fares. For general enquiries, ticketing, bookings, etc, that cannot be managed online, please telephone, 0344 493 0764 (local rate). Bookings made through a travel agent Please contact your travel agent directly to discuss your booking. While 800-247-9297 is British Airways's best toll-free number, there are 6 total ways to get in touch with them. Please contact the interline/staff travelteam within your own airline if you have any problems listing with your ticket. You do not need to enter travel details or address in the USA, and if approved, the authorization is valid for two years, so it is worth applying well in advance if you think you have any intention of travelling to the USA in the coming two years. This will give you your flight status. Thai Airways International (THAI) had a strong financial performance in the final quarter of 2022, reflecting the gradual recovery of Thailand's tourism industry. AND You are the party leader (when travelling in a group Once there, information about acceptance onto your flight will be displayed on the Staff Travel Screens. Please note that this form isnot intended to ask staff travel related questions. We'll make sure your comments reach the right person. If there is a need on the day to upgrade on departure to a cabin higher than your cabin of eligibility, those who do not comply with the dress code applicable to the available cabin will not be considered for an upgrade. The next best way to talk to their customer support team , according to other British Airways customers, is by calling their 877-216-4057 phone number for their Book a Flight Now . 11. The majority of our calls are managed by British contact centres. Passengers who are not accepted for their flight and who wish to standby for a later flight on the same day will be automatically transferred to the next flight. USA: (Secure Flight data item added 18AUG10). Website: www.ba.com/heritage Get Contact Info for All Departments. Have you already booked? Please note this number is only available when calling within the UK. You may also receive a text message if you have registered your mobile/cell number. Only use this form to add British Airways tips & notes to the StaffTraveler Airline Notes database. What ways can I check in? Up to 5 To book a flight using Avios, you don't need to call us - our contact centres have the same availability information as shown online. No credit card required. Please note that this form is not intended to submit staff travel related questions as these cannot be answered. 2011 BA Clubs Regus 450 Bath Road, Longford. This point is immediately before Security. Answer. Please note that with immediate effect, our listing website will collect the following data items for all travel to or from the USA before the listing is created: Gender, First name (as on passport), Last name (as on passport), Date of birth. Loads become available 72hrs before the departure of the flight. free lookups / month. Telephone: +233 (302) 214 970. No special service requirement is permitted when travelling on standby travel. All flight and holiday reservation queries are dealt with by BA. Should you need to contact one of our partner airlines please use the links below: American airlinesFinnairIberiaJapan AirlinesQatarChina Southern. Fax: +233 (302) 823 233. Use this form to log in to your account or to create an account for the British Airways executive club, Have you already booked? By using ba.com you agree to the use of cookies. Earning British Airways Avios. You should return to the area to check the screens for acceptance. Amenity bags will not be given to staff who travel in premium cabins. Address:Liaison Council, c/o BA Clubs, Regus 450, Bath Road, Longford, Middx,UB7 0EB, Retired Staff Association Use this form to log in to your account or to create an account for the British Airways executive club, Have you already booked? If you are not allocated a seat at check-in proceed to the Staff Travel Room located to the right at the rear of the zone. Find Reviews. Email: pass-issue.1.unit@ba.com Please present yourself at a self-service check-in kiosk at least 60 minutes before your scheduled flight departure. By using ba.com you agree to the use of cookies. The kiosk will tell you what to do next, so please read the screen carefully. The free alternative or geographic telephone number to call British Airways (BA) (linked to the premium rate phone number 01614475665) is included on your calls if you ring from an inclusive landline call package and is also available when calling from abroad. If you do not have the authorization, you will not be able to travel on BA to the USA. Greater London UB7 0EB |. You can email the site owner to let them know you were blocked. Email Form, Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades, If you are ready to make a booking, youll find our cheapest prices are available. There are plenty of ways to earn British Airways Avios. Cloudflare Ray ID: 7a2c63981fec32af British Airways Our partnership with British Airways British Airways connects you to nearly 250 destinations in 90 countries around the world from its major hub at London Heathrow. If you are calling from outside the UK the telephone number is +44 (0)161447 5665. Continue reading. Greater London UB7 0EB |. Where relevant you will see special offers and other local information appropriate to the country that you select as your home country. The official British Airways customer service number UK,+44-203-808-9137 (OTA) or +44 (0)203 250 0145 from abroad. Business reporter British Airways has put thousands of its staff back on furlough because of delays to the restart of international travel. This information has been found through the company's General Terms & Conditions documentation or. Enquire about changes to an existing flight booking, Check if you're able to change your booking, Enquire about an existing holiday, hotel or car hire booking, Help with special meals and name corrections, Get help with seating and baggage enquiries, Check your flight status (arrivals and departures), Enquire about refunds for flight bookings, Enquire about refunds for holiday, hotel or car hire bookings, Other enquiries including Advanced Passenger Information (API), If you have a complaint or a claim (e.g baggage/disruption), please complete the online form on our. British Airways Employee Reviews about "staff travel" Updated Nov 29, 2021. If offered, we ask that you politely decline. Try Social Media "DM via Twitter." Please have your booking reference ready when you call. Your IP: Refreshed every minute. Questions submitted through this form cannot be answered, as StaffTraveler is not associated with British Airways. Original review: Nov. 9, 2022. Select the 'Email Us' tab and choose 'Disability & Mobility Assistance' from the 'Topics' dropdown menu. 2011 BA Clubs Regus 450 Bath Road, Longford. If traveling with hand baggage only, proceed to the ESS Flight Management Desk to have your boarding card issued and documents checked. Claim baggage-related expenses or compensation. Their contact details are at the end of our, To exercise your right to be forgotten please use our, To ask questions about our Privacy Policy or the data we hold on you please write to our Data Protection Officer. Please note that staff passengers must comply with requests from BA check-in staff, cabin crew, and flight crew, and must change seats if asked. In addition to API, the USA requires all Visa Waiver passengers to have completed the Electronic System for Travel Authorization (ESTA) application, ideally at least 72 hours before departure. Search job titles. Please note that once you have made a listing on BA (see Flight Listing section above), you can go to ba.com and check the baggage allowance for your specific flight. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. The carrier has announced that it will begin recruiting cabin crew members to start working from Spring 2022 onwards. million verified professionals across 35 million companies. The British Airways Executive Club Bronze member's telephone number is 0800 597 7580. You can open the British Airways Visa Signature Card and earn up to 100,000 Avios. / expiry date / FAQs. There are also examples where more available seats are shown than the cabin capacity, particularly in J class, due to moveable cabin dividers. Tel: 0208 513 2525 (9-12.30, Mon-Fri) Note: there is no dedicated bag drop desk for staff passengers. Please contact your travel agent directly to discuss your booking. . Welcome to our official Facebook page. From day one, you can purchase discounted commercial tickets, known as 'Hotline' tickets, for your own use or for friends and family. Over time different forms of staff travel were introduced; firm travel, 100% rebate, 80% rebate, often tied to seniority and or length of service yet 90% subload was by far the most frequently used. Refreshed every minute. Physical Address: 60 Liberation Road, Horizon Plaza,Woolworth Building, Airport Residential, Accra, Ghana. If you are eligible for staff travel concessions you canview the Former Staff Travel guidein the Frequently Asked Questions section of the Employee Self Service (ESS) websiteby typing Former Staff Travel guide in the search box. It is not possible to pre-book special meals for rebate passengers. When do my Avios expire? When should I check in? If on the day of travel seats are not available in your cabin of eligibility, you will automatically be considered for an upgrade to the next higher cabin depending on commercial and operational needs, and subject to complying with the applicable dress code for that higher cabin. Filter. One laptop bag OR one briefcase OR one handbag. If there is no signposted standby desk, go to the World Traveler or Euro Traveler desk. When you fly on British Airways, you can earn and redeem AAdvantage miles, plus, enjoy the benefits of your AAdvantage status. You'll need your staff number/user ID and a BSAFE password to log into this system. Tel: 0208 570 2531 Email: Winnie.Thompson@ba.com For general enquiries, ticketing, bookings, etc, that cannot be managed online, please telephone, 0344 493 0764 (local rate). Staff from other airlines should list for the British Airways flights they hope to travel on using this site: https://idtravel.ba.com. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Answer Id 1957 Please have your booking reference ready when you call. Freeber.co.uk share with its visitors non premium rate numbers for calling companies and their customer services for more than 5 years ! If you are abroad, the contact number for British Airways Executive Club Silver is: +44 (0) 207 949 3065. How we can help with delayed or cancelled flights, Get advice, links and contact details for lost and damaged bags. Additional information about Heathrow Terminal 5 You must be through the ticket presentation point by 35 minutes before scheduled flight departure time. Sean first joined British Airways in 1998, where he began his career as a financial analyst. Join Hotline Today Get year round access to discounted shopping, offers and scheduled flights with BA Clubs. If IT Support are unable to give you a password because your staff number is not in the system you should report this by email to the Staff Travel team at former.staff@ba.com quoting your staff number and service details, & they will check your eligibility. Please include your flight details or booking reference if you have an existing booking. Q13: As a former employee not eligible for staff travel concessions, can I book Hotline tickets ? If not, please call us. Help and advice about lost and damaged baggage, 24 hours, 7 days a week: Eastern Standard Time (EST), Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades, Enquire about changes to an existing flight booking, Enquire about an existing holiday, hotel or car hire booking, Enquire about refunds for flight bookings. If you have any problems using the site, please check that your e-ticket has been correctly issued. If you need to cancel your booking, please log into Manage My Booking to see the options available to you. Write to us. No single bag or piece of baggage will be accepted if it weighs more than 23 kg/51 lbs, regardless of the allowance applicable to the flight on which you are traveling. You can also get in touch in the following ways: WhatsApp: +44 7756 165803 Tweet: @BBC_HaveYourSay Upload your pictures/video here Or fill out the form below Please read our terms & conditions and. Contact the airport you were in or flying to when you lost your property. 080 numbers are free from landlines and mobiles., calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 call. If you are a small or medium-sized business and would like to earn your company points when your employees travel. Please note that BA will not accept coupons for different airport pairs. Mariam Alqubaisi, Head of Sustainability & Business Excellence, Etihad Airways, said: "This flight has proved Book & Claim is the only . The British Airways management team includes Sean Doyle (CEO British Airways), Rebecca Napier (Executive Director Board of Directors), and Sohail Ali (GCC Steering Committee Member) . Staff passengers, who typically get at least a 90% discount on the usual ticket price, were previously banned from taking onboard goodies as a cost-cutting measure. If you need advice on travelling with a disability, making a new booking or getting a refund, you can speak to our Accessibility Team. With this card, you can earn 75,000 Avios after you spend $5,000 on purchases within the first three months of account opening. If you are calling from outside the UK the telephone number is +44 (0)161 447 5665. All other airports: If there is a desk signposted for standby travel, go to that desk. Is there a step-by-step guide I can follow? All Inclusive Rates The rate quoted at point of booking is fully inclusive of all mandatory charges. If you don't have Skype or Google Voice, you'll have to make an international call and charges will apply. When will I get a response from Customer Relations? If you need further details about refunds, please click here. Address: British Airways Plc ID Unit, Hanger 6 Gate 3, South Perimeter Road, Gatwick, RH6 0PQ, BA SpeedwingCentre Eliminating the need for you to check your booking details and request booking services . From last-minute flights to flights planned ahead, British Airways has a huge inventory of cheap flights to help you save even more. The action you just performed triggered the security solution. If you don't have a BSAFE password, or have difficulties logging in, please contact the BA IT Service Centre on+44 020 8562 4000. AB2CD3 How do I find my booking reference? AB2CD3. Staff travel colleagues will then be on-loaded via a dedicated Flight Management Desk in Zone A. Queries regarding Hotline bookings should be emailed to the "Hotline Helpdesk" team, accessed via the 'Travel' section of the BA intranet or on the home page of the former staff intranet site. is the easiest way to contact the support service department to speak to a person at British Airways and receive help by speaking to someone there. Tel: 0208 570 2531 Email: Winnie.Thompson@ba.com. When planning your trip, please ensure you leave yourself enough time to land and check-in again at any intermediate point. By using ba.com you agree to the use of cookies. Get contact details including emails and phone numbers 01, 02 and 03 numbers are included in allowances else geographic rate. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. This website might use cookies for ads, social media and analytic metrics. Making staff travel easy and stress-free, like it should be! Published Oct 14, 2021. Our listing site is not currently able to process tickets that feature other airlines and routes that are not specific to BA. When planning your trip, please ensure you leave yourself enough time to land and check-in again at any intermediate point. Earn miles The airport pair on your coupon must match the flight on which you wish to travel. The majority of our calls are managed by British contact centres. Does my passport need to be valid for a certain length of time after my trip? Phone number : 020 8562 4000 The free alternative or geographic telephone number to call British Airways (BA) (linked to the premium rate phone number 01614475665) is included on your calls if you ring from an inclusive landline call package and is also available when calling from abroad. Using the U.S. toll-free number-U.S. toll-free number (1-800-247-9297)-requires a VOIP pre-installed solution, such as Google Voice or Skype. Passengers without bags should proceed to security. They've got a few ways you can contact them depending on your preference: If you've already raised something with them (i.e. How do I claim missing Avios or Tier Points on flights or other purchases? You must check the screen in the office for further information. Learn more about the types of assistance we offer - including wheelchairs, If you have made a booking, you can request assistance in Manage My Booking, Travelling while pregnant or with medical conditions, including advice for food allergy sufferers. Please also read our Privacy Policy under which, to the extent stated, you consent to the processing of your personal data.