WEX appreciates the BBB bringing this to our attention. Yes the customer service people are VERY NICE but do I ever see a cent to my bank account after getting electronic emails stating my reimbursement will be sent? I am a new employee and while I enrolled in new benefits they enrolled me into an expired FSA plan for which I was uneligable and was not even an employee of the company for the year they enrolled me. In the Funded Amount field, enter the amount of the money code. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. Hi Ana, Would like to join in class action suit. This address will receive confirmation of payment. Im paying it off in a couple weeks and closing the account. Watch this corrupt company and dont use them for your poor employees. CANNOT STRESS THIS ENOUGH!! CardPaymentOptions.com, Inc. All Rights Reserved. The discrepancy between my ACTUAL gas pump purchases to what was shown on my monthly invoices were unexplainably high! We were charged finance charges on the new account, over $600!!! If youre not familiar with processing costs for business-to-business transactions, be sure to read our guide to B2B Transactions: Level 2 and Level 3 Enhanced Data before proceeding to this section. I have no choice but to involve my attorney for CEASE and DESIST. If you need more information, you can input your business info here and contact us for assistance. Wex wouldnt help at all, just lied and wasted our time. In the Hours field, enter the number of hours that must pass after a transaction before the limit is refreshed. Do NOT use this company if you can avoid it. It is a great reason to accept fleet cards so that you may attract a whole new set of cost-conscious customers in todays environment. They claim they need a receipt. WEX Fleet Universal has opened Achieving Commercial Level III is possible when you comply with requirements for that level, which includes providing more information about the fleet card transaction than with a typical consumer transaction. Privacy Policy. Wex Fleet has left a very bad impression. Sent payment again by certified mail, they received it, but Charged $85 late fee twice Furthermore, drivers or customers of fleet cards must input odometer readings every time they use the card. The customer shouldnt have to suffer because of their inability to go onto a new system and still do their job. While the term fleet cards is often used to refer to Wex and Voyager, Visa and Mastercard also offer fleet cards, as do specific brands. As a small business owner, these unexpected shifts in expenses are a serious problem for me and I need this issue resolved. There is no consistent theme to the complaints, which suggests that there is not a systemic issue with the companys product or service. If you need help with rate and fee negotiations, payment integrations, cost optimization, or provider selection, schedule a consultation here. On the Policy Management screen, you can edit existing policies or create new policies. I never paid a late fee with ExxonMobil for decades because I always paid the Invoice the exact day that I received it. been used fraudulently They should take responsibility & notify they made a mistake Ive spent hours trying to get this handled They seem unwilling to do much Please help make this all stop Thank you Update As of today 8/4/2022 on the phone with WEX Statements keep coming. Browse our accepting locations directory below, or use our online tool by clicking the "search accepting locations" button directly below. Cards - We accept all major debit and credit cards, along with SNAP, WEX, Fuelman and other fleet cards. I became a Wex customer in November 2021. Select the date you want the payment to be made. Looking that way. All this has to be illegal. Spoke w Missy Fleet Manager assured me this would not affectour credit etc. The most common fleet cards are by Wright Express (Wex) and Voyager. Youll need to contact your credit card processor. On the customer side, fleet cards may provide a discount on gas and services or other rewards, and offer detailed reporting (some in real-time) so that owners or managers can track expenses easily and dont need to rely on receipts turned in from employees. We were told that the invoice was correct. WEX is comprised of three primary businesses, serving the needs of Fleets, Corporate Payments, and Health. Never received a reply for my numerous e-mails with receipts for reimbursement out of my own account. Charged to my bank account, we do not own a card. This way we can show businesses working with Upside that their offers for you are driving more business for them. However, you can get an idea of the interchange rates you can expect to pay. Fleet cards with the Visa or Mastercard logo are charged similarly to other cards, following the card brands interchange tables. Portland, ME USA 04101. Your email address will not be published. Worst company managing my health care funds. We work together with our partners to deliver innovative solutions that help simplify the financial side of healthcare for millions of employers and consumers. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. It helps to understand some of the nuances of the different cards available in the market. Accepting locations Accepting locations WEX fleet cards are accepted at 95% of U.S. fuel stations and 45,000 service locations - anywhere you need to go! The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided as is, and without warranties. Its been months and we still do not have $$$. They are trying to cover up their lies by sending some spam emails as well. Get the latest Health Trends & Insights news in your inbox. If they want the information as to why I went to the dr they can investigate or ask the hospital for the receipts. A fraud claim will require me to close my account and open another ( a couple of hours ) Purchase new checks ( more money ) advise my customers of new wire instructions ( more hours ), set up the bookkeeping files for the new account ( more time ) and monitor outstanding checks until they all clear ( more time ). & would be canceled 6/1/2022 Notice Acct is severely delinquent call 8884376004 Collections! The most common fleet cards are by Wright Express (Wex) and Voyager. Click Save, then confirm the information. Our account was put on hold for late payment (this I understand) but, to get it reinstated I have answered all their queries, jumped through all their hoops and then some Do you think they will reinstate it?? Universal Fleet Cards These are fleet cards offered in partnership with traditional card networks and can be used anywhere those card networks are accepted. You can also create a profile here at CardFellow to find processors: https://www.cardfellow.com/sign-up. After 4 phone calls and 2 emails over the course of a week I was told to file a fraud complaint with my bank. The majority of complaints are related to Wexs fleet card-issuing services rather than its payment processing products, and we have discounted these in our review. Ready to see pricing for your specific business? Fleet cards require using equipment that can support enhanced data. The WEX FlexCard gives you spend controls, custom reports, and fuel rebates. As part of a very successful multinational company with annual profit in the extremes of 88+M, These processors offer Quickbooks integration and have low rates. The search results appear on the bottom of the screen. Ways to Save. But shortly after my first few payments, I noticed an increase in fees and charges unrelated to my actual gas purchases. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. For the tightest security, use Exact Match. I am highly dissatisfied with the hassle I am currently experiencing with closing the Wex Fleet account. The State Fleet Card (WEX) is presently administered by WEX and is accepted at over 10,500 retail locations throughout California. I thought this would be beneficial. Your email address will not be published. Melissa Smith is the president and CEO of Wex Inc. We are currently able to locate more than 20 negative Wex Inc. complaints, none of which accuse the company of being a ripoff or a scam. Been paying late fees for 8 months and just noticed. As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. The standard Wex, Inc. Check out the links below to access frequently asked questions and video tutorials to make your job easier! Loyalty bonuses and discount on services are other benefits that are available from some fleet cards. Keep the following in mind when processing international cards: To switch between numbers and letters on your device: iOS: Tap ABC or 123 at the lower left of the screen The WEX Accepting Merchant Network draws over 4 million fleet drivers to your locations. (207) 773-8171 Corporate Office. Choose Credit Management from the drop-down menu, then Online Payments from the fly-out menu. As more data is collected and trends identified, he expects losses to decrease even further. Im sharing this experience in an effort to resolve this issue and get this company to rectify its negligence in responsibilities to their customers. Fleet Cards What is a fleet card? There is no evidence at this time indicating that the company employs independent sales agents, but we have found some Wex Inc. complaints related to the companys telemarketing team. WEX would not approve our medically related expenses and kept over 1500 dollars of our HSA account. See Which Processors Offer No Monthly Fees And No Contracts. How does it work? Click here to earn a reward. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. Visas interchange table has a footnote in the commercial cards section stating that purchasing cards include fleet cards. Furthermore, fleet cards may or may not be affiliated with the credit card brands, which affects everything from the costs to accept them to the equipment thats compatible with the cards. He has also researched and published reviews about nearly every payment services provider and processor. This is welcome respite given the growing costs to fill up the gas tank and generally higher inflation everywhere. I made a payment on my due date of June 28, then paid off my full statement balance on July 6. The company charges merchants 3.5% per swiped transaction, 3.5% plus $0.20 per keyed-in transaction, 3.5% plus $0.30 per phone transaction, and a variable early termination fee that appears to depend on the overall length of the contract at the time of early cancellation. Click Authorize Payment and confirm the payment info. We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. As a result, standard interchange rates that are the standard of such networks are not applicable. It's a cut throat industry. In addition to making it nearly impossible to avoid late fees if you pay by check, they switched website interfaces and created a new account for us and left a small amount on the old account. Any associated vehicle repairs, parts, or service must be either billed to the University or paid by using the University One Card if limits permit. The statement was dated 1/6/23 and I received it on 1/17/23 with a $10 charge for mail (paper deliver). Step 2: Swipe Card Insert your card, and then quickly retract it out of the card reader to begin the fuel purchasing process. As for card acceptance, the WEX FlexCard is accepted at 95% of fuel stations nationwide. This company needs to be closed and accounts given to someone that knows SOMETHING, ANYTHING I have never seen such INCOMPETENCE in my lilfe. 36 complaints were related to product or service problems, 62 had to do with billing or collection issues, 2 were left regarding an advertising or sales complaint, 4 were issues with a guarantee or warranty, and 3 were filed regarding a delivery issue. With nationwide acceptance, you're covered across the U.S. Fuel station locations WEX fuel cards are accepted at 95% of U.S. gas stations, including all major brands. After getting a charge of over $681 on a $3000 bill we called. RIDICULOUS!! The Prompts Information section appears. Supported Payment Gateways And Point Of Sale, Accepting Fleet Cards How to Accept Wex, Voyager, and More. I then received a late charge for my July 28 bill, because they said they applied my July 6 payment to the June bill (even though it had already been paid 8 days prior.) They arent as limited as store-branded cards, but arent as universal as fleet cards that are associated with Visa or Mastercard. Accepted at 95% of U.S. fuel stations Automatic accounting Detailed, custom reports Ive closed my account with this company due to these exorbitant, hidden charges to my gas purchases, but I need the issue corrected to bring my credit rating back to its previously good standing! Instead, youll be charged a percentage and may be assessed additional costs by your processor. 3 reasons we see people flipping to a fuel card: Apply Now However, now that the claims are being denied and I cannot access my account my HR Department states they cannot get involved. Using a credit or debit card allows us to make sure the person who claimed the offer is the one making the purchase. It does not help anyone when individuals and businesses start cutting back activity because energy costs are so prohibitive. This wide-angle prime lens may be compact but it packs powerful features. There are a few Wex Inc. complaints about its contract terms. To find out if you qualify for a Love's Express Credit card, please fill out the application online or print application and fax to 405-463-3954. They have a long history of giving back, engaging with local. Murphy USA participates in several programs that offer you discounts on fuel. Statement fee:$3.95 for paper statements Late payment:Admin fee plus 3% per month for the overdue amount. WexLocationCode.setTransientValue("wex02"); AVOID THIS COMPANY AT ALL COSTS. Worst company in my 50 years of being in business ! This company didnt send me any Cobra benefit and ignored my requests. By contrast, a BP fuel card that doesnt bear the Mastercard logo is considered store branded and can only be used at BP locations. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. So, in addition to the approx $187 interest charge that had carried over after paying my account balance that they said was due July 28 (ignoring the fact Id already made a second payment and had paid the entire balance), they charged me a $140+ late fee!! No cares when I called to tell them a $75 late fee on a $card fee was atrocious. This allows us to see the company through a different lens or perspective than we normally would. This company is either competent or fraudulent. Still getting notified of late fees Copyright CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). An f2.8 aperture paired with a 20cm minimum focusing distance produces creative shots with smooth bokeh and gorgeous background blur. They should lose their rights to offer benefits for lack of common sense and gross mismanagement of a persons hard earned money. Suspended our account for not paying 324 dollars for another contract we have never been notified that exist. Referral Partner Permissions. WEX will accept Visa's virtual credit cards for corporate payments, expanding the international digital payment options for WEX's B2B customers. In addition his contributions here, Phillip has also been quoted in several major publications such as The Los Angeles Times, INC Magazine, Miami Herald, Computer World, and numerous others. However, there are steps you can take to qualify for lower pricing, even on universal fleet cards. A policy is a set of rules that govern how a group of cards behave, including where they can be used, and what products can be purchased. The company doesnt care and their customer service sucks as they treat you like you are trying to dodge a payment when in fact you are trying to make one my small business will find another fuel card and cancel wex never to return. I really would love to accept the Voyager card here at our business. The card may also be used on billing statements received from providers of the same types of service. Required fields are marked *. Transaction fee:non-Puma stations incur a 0.50c transaction fee. The sole purpose of the material presented herein is to alert, educate, and inform readers. WEX fleet cards are used by more than 11 million vehicles worldwide. Step1: Read and record your mileage This is the first step because you'll need to know this number before you can begin fueling, and it wouldn't be a bad idea to have it in mind before leaving the cab of your truck. They state that the co-payments to my oncologist, uroloigst and optometirst appear to be fraudulent. It sounds like a lot of work, but it can be a quick process if you get set up correctly with a payment processor familiar with enhanced data, and use the right equipment. It's easy to find a station that accepts the card Major oil merchants accepting the card appear inside the Driver Guide. Funding time for Wex and Voyager depends on full acquiring status, and can be discussed with your processor. This is why their CEO gets 9 million per year ! Disreputable? Wex is currently charging is 83%apr. The card can be used at any gas station that accepts the card. (Town name) Dental or Essential Eye? We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support In Report Value, enter the drivers name. How fleet fuel cards work. Is the Voyager card capable of restricting non-fuel purchases made by a driver if drivers pay inside the store? Wex Inc. has also been fined over $35 million in the US for banking and investor protection violations. The ExxonMobil FleetPro Mastercard is a universal fleet card provided in collaboration with a traditional card network, Mastercard. To support this enormous responsibility we earn some of our revenue through affiliate fees and advertising. Wex Inc. has a D- rating with the Better Business Bureau and is currently not BBB accredited. I notified WEX that this was fraudulent and was told the account wasTerminated assured me closed many times I continue to see statements each month with new charges The phone number for WEX is 866-544-5796 The address is WEX BANK PO Box 4337 Where does it work? Click Issue Money Code. Find out more about WEX WEX FUEL CARDS We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Still, businesses must have specific equipment set up for companies to accept them. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. We were then told that the 6.99% was the periodic rate rather than the APR. We are former TCheck Customer, used it mostly for paying lumper fees. Choose the new status. Then Class action suit! Search for a specific card by entering the Card #, Unit #, Driver ID, Driver Name, X-Ref value, or Policy Number. As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. Where does it work? The money code information displays at the top of the screen. A confirmation displays. Ask us your questions here. LOL. Every vehicle you lease through GSA Fleet has a corresponding WEX card. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. I will be closing this account as soon as I get my funds. The current policy limits are displayed. They didnt send or email a notice that amounts were due. Theyre all the same thing a card used to purchase gasoline or diesel, as well as pay for tires, oil changes, car washes, or repairs on vehicles in a fleet. How does it work? In the beginning, the gas card seemed to be beneficial for my business. DREADFUL, I WONDER HOW THEY CONTINUE TO RUN! Most often, people choose Report Only, so the drivers name only appears on reports. Bonsai Point of Sale This also may need a specific point of sale terminal to collect the pertinent data and process fleet card payments. For maintenance under $100 - merchants can either electronically accept the WEX Fleet card or call in the transactions to 1 (866) WEX-4GSA (939-4472) to receive a MasterCard number. Merchant ServicesPayment ProcessingPoint Of Sale Systems, Payment Processing And how has this not already generated a class action lawsuit? Trouble Getting Approved? We're happy to help. In addition, your drivers will enjoy pay-at-the-pump convenience and 24/7 support for fueling and PIN assistance. Click Finish. If you suspect that Wex Inc. is charging you undisclosed fees, we recommend seeking athird-party statement auditto eliminate hidden charges. Enter a brief description of the new policy, then click Create. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. show more WEX Reviews They never revealed that to us and what was noted was a 6.99% interest rate. It also helps to understand your customers, so specific matters important to users of these fleet cards can really help inform your decisions. This type of billing is unethical at the very least. Specialized gas station systems are certified for use with BuyPass, including Verifones Ruby line and Gilbarco Passport. an account in a name who is not associated with our company. Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. In the Policy Number menu, choose the policy that will receive the limit. Unfortunately, theres no single answer to that question, as the total costs will vary depending on a number of factors.