For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. At the event, tickets were discovered to be invalid. Stub hub is a 3rd party seller. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. My girlfriend's 30th bday gift is being ripped off! Never Again. Have you made a mistake by purchasing an excessive number of tickets? Putting the money back in StubHub's money-back guarantee. Til' they get their procedures in the correct order, I'll never return as a buyer. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. This cant be legal but i must say i had the same thing happen with seatgeek for a April show and took legal action against them and instead of $500 they had to pay me well over 2000 in fees for my full refund and time wasted fighting with them for 5 months. The festival would issue them a new wristband and cancel the "lost" one. My order for $402.19. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. NOTHING. . or Did you buy an excessive amount of tickets? StubHub will refund more than $3 million to over 8,500 Colorado customers who purchased tickets under the company's pre-pandemic refund policy for events that were canceled because of COVID-19. Don't take NO for an answer! Just notified by email of event cancellation for Atlanta United vs Orlando. You dont get to change the rules to suit you after the fact. I hope they will reply me asap, I just want get my money back. After the switch, you will enter the email address you use to access the community in order to reset your password. I would like a refund!!! As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. When I got to the venue my tickets were no longer accessible. Is Beyonces Tour Another Dynamic Ticket Price Mess? Last time I'll probably use StubHub. "If you have tickets to a show that is postponed, you will be able to select your refund . Hi, @Fatsuma! In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. The tickets are wrong ones worth $148 each!! I don't have "proof" because stub hub transferred these tickets and took my access away from them. If it is postponed/rescheduled, the tickets are still valid. On March 7th, StubHub emailed Marrali a copt of its refund policy. My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. I selected a particular date for a Broadway show. Thanks. We were so upset. Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. This is so wrong in so many ways yet I don't have a leg to stand on. I purchased tickets to an event that has been postponed twice the second time being indefinite. Danielle is the author of this solution article. I am very upset at Stubhub I purchased two tickets for my grandson & son-in-law for the ROLLING LOUD CONCERTS IN MIAMI 2021 since I wanted to surprise my grandson I forgot to put where the tickets where supposed to be delivered. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. As a marketplace, we act as an intermediary for buyers and sellers, StubHub said. I ordered the tickets less than an hour ago. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. If you have recently made a purchase with StubHub and believe you're eligible for a refund, follow the below steps. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. And if you work in corporate you know that everyone has a boss except the CEO. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. Email is another option for requesting a refund. So they say delivery will be by July 22,2021 so July 21,2021 come I get a e-mail that the tickets were delivered but they were delivered back to the STUBHUB STATION IN CALIFORNIA AND I LIVE IN FLORIDA anyway I call three hours wait on the phone now my son can't make it to the three days concert and they refused to give me a refund and I am stuck with a $805.00 something do you think that's fair. I purchased tickets at the very last minute and got amazing seats. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. I am quite dissappointed. This is insane you take all our money then just day here we are gonna just give you something else that you didnt even want. I will never use this site again and highly advocate not using it to anyone due to this. OK, I think this show has been rescheduled to September 7, 2022. I will never use Stub Hub again. Massachusetts has clear rules on returns and refunds. Last year, they cancelled the event and refunded people who bought their tickets from their website, but stubhub changed their policies in the mist to not do that. Describe your scenario and include any supporting evidence. Sorry we couldn't be helpful. Tickets were either never delivered or arrived late. We appreciate your patience. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. I wish I had read this before buying. These cookies will be stored in your browser only with your consent. This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. Shame on all of you that made the decision to not stand behind any principles and giving back the money you have made much interest on, I'm sure, as it sits in high level interest accounts. Now you gave them no time to sell again. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. I just purchased tickets for 352.00 for the Cornhuskers Purdue game. Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. Needless to say, this concert never happened. "We were only allowed 120 percent credit toward future concerts, not refunds.". European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. Its my first and last time using this site. I went to use the credit on my account, and nothing showed up. Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. Never got my refund from grizzmas July 31st 2021. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. I sold two tickets on StubHub and only received payment for one. I WILL NEVER USE THIS SERVICE AGAIN. But . I don't think it's fair that you hold our money like that and can only offer us the option to sell!! Still haven't received refund. All of our tickets were void, fakes, frauds. I would've been able to see Chris Brown. Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. Should have checked this site first. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. i have attached the information from the venue. Too late to purchase decent seats. Was there fraudulent activity with my tickets ? No where does it state that you needed to be a student at the school to use these. They sold me 2 non-existing tickets and even admitted it by email. Make the best possible case for yourself. I feel a big lawsuit brewing #stubhub pic.twitter.com/fa3gFUDx2d, Jared Rangel (@Jaredrangel) March 29, 2020, Back on the 12th of March, @StubHub had said they would give the option to refund money for events canceled. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. I don't want a damn coupon, I want my money back! I notified a chat type person immediately to tell her I made a mistake. Obviously, the seller realized go see her favorite hockey team on the day of her birthday, 11/11/2012.out has been announced and I called stubhub customer service to see if there wanted a time frame of when I would see my refund if it did in fact get canceled they could answer the question or give me a refund now. I'm upset because I was already in and due to my ticket being purchased on stubhub I couldn't print it out inside Barclays because it wasn't from ticket master. I won't let them take advantage of fans like me by ; and they have friendly voices. I ordered tickets from StubHub in March I am contacting the Better Business Bureau I cannot believe that it is August and you have not refunded my money for our canceled concert this is a complete scam, Cannot get my money until the event happens, you guys were paid twice why not give me a refund my tickets are sold? They said outta luck. Otherwise you will receive a voucher for 120% of your purchase price. What about Canada? StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee." The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. No where did it say there is 15% charge. How do I get my money back? Cops said to all the r maiming people that we would get our refunds back! Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. Where Can You Use Your Macys Credit Card? Someone should file a class action, alot correctly said about the 120% return credit, but my problem is although they said it was credited to my account I cannot find it? Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. StubHub Refund Ticket by Phone. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . "These consumers made a deal with StubHub," he said. Their poor customer service folks! If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. 2. ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. Are you kidding me really!? Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. Then over night, we lost our jobs and the shows were all cancelled. How long until my credit card is credited back? If Adele ends up cancelling you will get a refund. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? Stub Hub stole from me. This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there. The staff there told me to make a line to get my actual ticket printed and after I made the long line they told me to go outside to get it printed. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. Contracts are contracts. I would not take a.) But by the end of March, refunds were suddenly gone. The company even repeated that promise of full refunds in an email sent to Cormier in early March. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Tons of others with stub hub purchases were going through the same thing. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. Now I have two tickets to a concert, and there's no refunds allowed even though it happened a few minutes ago. I checked by calling Ticketmaster. STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." I contacted Stubhub and they refused to refund my money. My tickets were 100% real. You should only sell what's actually available. I got real sick and cannot go to the concert I need to possibly get reimbursed please. Once I had tickets in hand a few hours later they were $5 student tickets selling on their site for $200 without any visible disclaimer. In March 2020, as the scope of the COVID-19 pandemic became apparent, StubHub Inc. changed its policy to offer credits instead of refunds for canceled events, and applied the new policy . According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. We greatly appreciate our communitys patience and understanding during this extraordinary time.. Save my name, email, and website in this browser for the next time I comment. Im beyond pissed off i bought 2 tickets as a birthday gift for my dad and he cant even go and now i cant refund these. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. We are changing the way you register and sign-in to the StubHub Community. i have tried to call several times but have been on hold >3 hours on 2 occasions. Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? asks for a code, which i put in, says incorrect code(which came from them). Nobody will know until game day. I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. Its a bs. Had I known seller didn't have tix I never would've purchased. Not only did it ruin our night, but it also cost us a lot of money for nothing! i have attached the information from the venue. Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. We are waiting for the event promoter to update their website with how they are moving forward with 2020tickets. I lost my debit card and someone used it to purchase wwe Wrestlemania tickets and I didn't authorize them and I want my refund back. News Corp is a global, diversified media and information services company focused on creating and distributing . My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina It's my money, why are they holding it?!!!! It is taking Stubhub about 120 days to process refunds. You can request a refund from StubHub by email. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? These people are entitled to their money back. Stubhub seller sent 2 tickets for pax east and they want me to send them back but are they gonna pay for my gas and time to send them in? I am beyond angry and disappointed. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. StubHub updated their policy today. Of course! As pointed out by @don_shano, this is. THE ATTORNEY GENERAL SAYS ANYONE AFFE. Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. StubHub is offering the retroactive refunds now because the live events industry is opening back up. I went to Barclays Center for the Chris Brown Party Tour yesterday. Fans outside of North America are defaulted to a refund. If I don't get a refund soon I'll be reporting theft to PayPal. See detailed StubHub customer service rankings, employee comments and much more from our sister site. The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. Stubhub sucks! They take your money for tickets they don't even have yet and promise to deliver the day before the show - in my case 6 months away! The latest breaking updates, delivered straight to your email inbox. Olivia Perreault. The ticketing platform said it will keep its impacted events policy in place, with 120-per-cent credit being the only option if an event is cancelled. Seems to me that the terms that were in place when the tickets were purchased are the terms you MUST abide by. if you have any questions please feel free to contact me. I'm just so disappointed because I don't know what went on that people with their tickets couldn't go in anymore!! Do NOT buy Canadiens tickets from here. I'm sorry but how is it their fault you messed up or your plans changed? Who should shoulder those cancellation costs? The policy once promised a full refund for canceled events but now only offers a coupon worth 120% of an original order. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. 3. Congratulations, Stubhub. Its really not fair to people whom purchased on this platform. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. StubHub is a ticket resale and exchange service. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. This doesn't make any sense and I transferred these tickets way early on before COVID.