Breach of these terms or rules could result in the termination of your license or right to attend the event without refund. If you paid by credit card it may be possible in certain circumstances to. ', Beware of this fake Disney+ phishing email. Fan Update. This seems like obviously a mistake (or price gouging) and then they refused to honor their purchase . Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. If you have not received your tickets 3 days before your . found at the bottom of this page. Testimonials They lure you into buying the insurance but little did I know that a refund will be issued . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Cookie Notice Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. By providing payment details and choosing to complete the checkout process on our Service, you are agreeing for us to debit or authorize payment for the transaction via the Payment Method provided. The site owner may have set restrictions that prevent you from accessing the site. x, Footer.languageSelector.ja-jp.greeting Unfortunately, we will not be able to issue a refund on your ticket insurance. Terms and conditions of sites linked to by or from the Service may vary by site. If you bought tickets online or over the phone, you won't need to do a thing. Mastercard, date running time selected at the russian of purchase. Seller fees on the Service may vary. Fast & Free job site: Nachwuchsfhrungskrfte Vertrieb fr die DEVK Regionaldirektion Region Birke job Saarbrcken, Saarland Germany, Insurance jobs Saarbrcken, Saarland, Germany. a doctor's note for the illness causing your symptoms. In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. Events may be postponed or canceled for a variety of reasons. Pier Insurance Managed Services Limited are authorised and regulated by the Financial Conduct Authority with registration number 311798. Feb 17. AXS | Complaints | Better Business Bureau Profile AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. This has enabled close to 1,000 customers to obtain full refunds since the start of the pandemic. Axs Ticket Return Policy - unleashedagility.com The form needs to be signed and stamped by your GP and this may be chargeable to you. We act on behalf of a seller (our Client) when selling Primary tickets. This policy will apply regardless of how the error occurred. Privacy Policy. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. But beyond this scenario, it's important to check each policy's terms and conditions to see if it's worth paying extra - and don't take the ticket seller's wording at the checkout or on promotional banners at face value. Contact Us Our Clients may potentially release additional tickets during presale, onsale, or any other time up to the day of the event. . But some ticket holders will be disappointed to find their insurance doesn't cover them for what they assume it will. If you elect not to consent to a search, you may be denied entry to the event without refund or other compensation. IP: 161.35.97.149 All information provided through the Service will be managed and processed in accordance with the Privacy Policy. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. And while some sell insurance policies that include additional coronavirus-specific cover, it's inconsistent - and in some cases a waste of money . Refund policies may vary depending on promoter, venue, state or local laws. Think carefully about whether you want your tickets to the postponed event - once you've confirmed you want to roll your tickets over, it's unlikely you'll be able to change your mind afterwards. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. How do I file a claim and get a refund if I have ticket insurance? Finally, as a seller of tickets, you agree never to specify or include any of the following in connection with a listing on our Service: Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. Hey did you end up filing a claim with Amex? Press question mark to learn the rest of the keyboard shortcuts. AEG Presents If you are a buyer of tickets on the Service (whether Primary Tickets or Resale Tickets), AXS will issue refunds in accordance with our Client's instructions (or refunds may be issued directly by our Client). This content may be old or outdated. We can't reclaim the money and issue the refund to a new card for you. If refunds for your event and transaction are approved by the applicable event / venue, you will be notified by email*, which will include instructions on how to request a refund; and/or you can click the link in your AXS Account to "submit a refund request" which will display for qualifying events / transactions listed in your AXS Account. AXS Form - Ticket Refund Protection The partial refund was completed early August 2020. Unless otherwise stated as part of the purchase, any primary tickets (i.e. Aside from TicketPlan and XCover, all other insurance and guarantee providers we looked at do not cover you if you're told to self-isolate by the NHS Test and Trace app. AXS Tickets Phone Number | Call Now & Shortcut to Rep - GetHuman The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. Date on which medical attention was first sought for illness/injury? So please be as cautious as possible when going through AXS. Therefore, we ask for: A completed medical confirmation form. Pick your exact se. Let us know what you were doing when this page came up, plus your IP and request ID ), "Thank you for contacting AXS.Unfortunately, we will not be able to issue a refund on your ticket insurance.The insurance company, XCover, are completely separate to AXS, so it's them you'll need to contact with any queries about your policy.". You should base your purchase decision solely on the information provided. You are solely responsible for making a purchase, based on the information provided on our Service. and our This means that you agree that we will have authority to conclude a sale of your tickets to a buyer on your behalf once you have told us to list the corresponding tickets for resale. Can I get my money back for cancelled or postponed events? Please consult the seller fee information found within our Service. We recommend that you review the official terms and conditions and other rules of each event and venue to which you hold tickets. They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc.) AXS Help Center Buying Tickets Ticket Insurance Ticket Insurance What is ticket insurance? Some events have delivery delays or ticket printing suppression (at the request of the venue or promoter, tickets are not immediately available for delivery or collection), but you will always receive your tickets in time for your event. Official Tickets and Your Source for Live Entertainment | AXS.com Our helpline number is 1-888-929-7849. ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT: You agree to follow event policies (including health and safety policies) and posted instructions while at the event. Please visit our help page or contact customer support for assistance. If you have bought your tickets at the venue's box office? Anyways, I cant attend the event anymore and my excuse/reason is not covered by the insurance. The original invitation must be dated so that we can see when it was received, the date you are instructed to attend and detail the name of the person(s) required to attend. Yes - If customer is prevented from attending because of a government mandate, this is covered. I bought these from AXS . We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service. Refunds will be issued to the extent required by the Trade Practices Act 1974 (Cwth) and Sale of Goods Act 1958 (Vic). File a Claim | Allianz Global Assistance - Allianz travel insurance When did you become aware that you were unable to attend the Event? Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. All photography, filming and other recordings of the event are PROHIBITED. Ticket T's and C's | The O2 AXA trip cancellation insurance is a non-expensive option to add to the cost of your trip. Click here. Nachwuchsfhrungskrfte Vertrieb fr die DEVK Regionaldirektion Region Please ensure that you have attached your supporting documentation, booking confirmation and unused tickets (if available). 36. Additionally, you agree to comply with these conditions and all applicable laws, statutes, ordinances and regulations regarding the use of the Service, listing of tickets for sale, solicitation of offers for purchase and the resale of tickets. I was signed in, had my confirmation code and everything, but they didnt send me the ticket. We and designated personnel of the applicable Client are authorized to perform any action on your behalf that you could otherwise perform if instructed by someone in possession of your account authorization information. Occasionally, we receive incorrect billing or Payment Method information for an order that can delay processing and delivery. As someone who just found out I can't go to Kcon right after getting tickets, I tried talking to customer service for both Paypal and AXS, and neither would budge. x, Hello! I cannot access the Insurance company. And if one of your party tests positive for coronavirus, meaning you no longer want to attend, only TicketPlan, Vista Insurance (used by Skiddle) and XCover (used by AXS) would allow you to claim for a refund. When it's time to go home, all combo lock deposit refunds are issued quickly. AXS UK Reviews | Read Customer Service Reviews of axs.com/uk - Trustpilot We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. SAFETY AND SECURITY. When you buy a ticket listed on the Service as a resale ticket, you are buying directly from the seller of that ticket. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. According to policy, you cannot successfully transfer funds from tickets you have sold until AFTER the event has passed in order to ensure that there are no cancellations of the event in the. The truth is that paying for insurance to guard against this is a waste of money. On one occasion I got as far as selecting the insurance. TicketPlan Limited are Appointed Representatives of Pier Insurance Managed Services Limited. Below you'll find an important update on COVID-19 and your events. All ticket prices for events that occur in the United States are stated in U.S. Help us help you quicker by coming with your mobile ticket ready to be scanned. I am so upset to now know I have to provide proof of an accident (police report, auto damage), or a doctors note, in order to be refunded; what a fucking joke. For these reasons and others, the tickets and/or parking rights available for a given event can and do change rapidly. Cover applies if an immediate family member or a member of the booking party tests positive. By clicking a link you are consenting to this. Show more Show less We looked at five ticket insurance and guarantee providers offered at the point of sale by some of the biggest ticketing sites. in the event description page, in pop-up boxes, or in an email). T&Cs may apply.'. Ive also heard similar stories from all of my concert going friends. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due to local lockdown restrictions in their area, only one policy provides this cover. Request ID: 7a29b98f6d472a62. AXS.com Purchase Agreement
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