Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. We guarantee that you will get the item you ordered or get your money back. Tip eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. Within our return policy, we state that return shipping is paid by the buyer. Take good photos with good lighting from every angle. There are two categories of return requests from customers: 1. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. Seller with 11000 feedback. Get in the habit of getting information from your buyer for reasons they are returning. If the buyer is responsible, choose your return address from the dropdown menu. But anyway, what I have been known to do is to change condition of new item to New Other, and then add a few crucial details and specifics in the Condition Description box HOPING they MIGHT actually read it. Covers your purchase price plus original shipping on virtually all items. Here you can discuss all things shipping with other members. When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. The eBay Money Back Guarantee is not a product warranty. Be accurate in your listings, it will save you money and a headache in the long run! Received a damaged item with a missing part. There's no way around losing an Item Not As Described case. You can go to the Resolution Center and contact the seller. When you start selling on Ebay, decide if you are willing to take returns at all. Good luck and sorry you encountered this circumstance. Take a front, back, side, and inside view of your item. Offer customers 30 day refund policy because EBay is always going to side with customers. 3. eBay will review your case and get back to you within 48 hours. This is just a third reminder that I will not be accepting returns and will help the buyer to be more sure about themselves when they purchase the item. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. If they say they will side with you, you will be able to relay that information to the buyer that it was clear in the listing and that you will not be accepting the return for that reason. If they are rude or threatening to you, do not retaliate. Need an update on an open return request? This is obviously not how I shipped it out and was damaged in shipping. When your return request is accepted, we'll send an email to your Messages - opens in new window or tab with the subject "Send the item back". Learn more about our Condition of returns policy. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. Once you request a return, the seller should get back to you within 3 business days. Refund the buyer, the buyer keeps the item. Offering a return of an item is always my last resort and honestly it is very rare. To request a return, select the item you want to send back from your recent purchases above, or use the button below. What do you mean by adding sold as is to your terms and policies? You can also open your Returns dashboard and select View return details from beside the item. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. We guarantee that you will get the item you ordered or get your money back. After contacting the seller, it's up to you whether you want eBay to step in. Listen to this weeks podcast to hear sourcing methods from a seller! Returns happen. If the seller wont cover the cost, let us know by asking eBay to step in. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). See our Partial refund guidelines for more details. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. Check out our FREE intro Workshop! If you don't and buyer has Ebay step in, they could refund the buyer from your Pay Pal account and let them keep the items. They claim they are not responsible for damage during shipment, and imply that I lost the part. Seller won't give refund for damaged item - any recourse? : r/Ebay - reddit I have reported the buyers, but I still have all 12 returns counting against me. Depending on your return policy, this may or may not include the original shipping cost. Even if you specify no returns accepted, under the eBay Money Back Guarantee, the buyer can still return an item if it doesnt match the listing description. Youll need to ship the item back before the date stated in this email. Did you know that a free refund can increase the conversion rate of your listings by up to 25%*? If the item is still working and the not as described problem is small, the person may want to keep the item and accept the partial refund. When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. You can still close it if things are resolved. 3. eBay will review your case and get back to you within 48 hours. The unofficial eBay subreddit. In the UA, sellers agree to allow eBay to decide all Money Back Guarantee claims, which includes the Not As Described case. Pokemon Cards HUGE 1999 WOTC Collection Base Jungle & Fossil Complete Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it? Check out this video to understand how dimensional weight is measured when shipping. Something went wrong. You can choose to add a message to the buyer. There are two categories of return requests from customers: 1. What if the seller doesn't offer returns? 2. Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. Keep in mind that on eBay, it is seller beware, not buyer beware. This will help make you a top seller and keep money in your pocket! The seller was not accurate and now the seller or ebay wants to give me my money or item. When a buyer opens a return request the funds related to the sale may be put on hold. Copyright 1995-2023 eBay Inc. All Rights Reserved. If your case qualifies and is eligible for eBay Buyer Protection, eBay will refund your full purchase price plus original shipping. Adding tracking details to your return helpsprotect against delays or issues in the refund process. Another measure to cover yourself in the rare instance you get a return request. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. That is assuming the item is truly Not as Described. I have learned that none of my items are shipped without insurance. Tip Something went wrong. Some business equipment categories that may be covered by the. I also had a listing that was marked as parts only returned as defective? Return Claim "Not As Described"? Here's how to print an eBay return shipping label: Go to Purchase history . Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. If we're asked to step in to help, we may ask the buyer to return the item to you. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. .. in essence. Remorse Return The return of a item that corresponds to the item description in the listing and has no defects, but the buyer has changed his/her mind to purchase it. PDF Seller Protections: We Have Your Back. - eBay Inc and another item where the item returned was not the part I sent. When listing an item, it's important to include your returns address - opens in new window or tab. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Why was my refund less than the amount I paid? Every single time we have called eBay they mentioned we need to pay for return shipping since the item is not as described. Welcome to the Shipping board! We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. How to Set up Your Shipping Options: First Steps, Learn more how to set up return options in Sell Your Item form, Learn more how to set up two basic return rules, Learn how to set up advanced return rules, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? Research your model before purchasing this because there will be no returns for buying the wrong item. How long should I give a seller to fix the problem before I contact eBay? Someone started a thread just a little while ago (1:30 pst), told by CS that they don't have any 'Proof' that the item was not 'as described'. And this is my fault? Many buyers only make purchases from sellers that offer a returns policy. If you take these 10 tips and add these policies to your listings, you will keep your buyers happy and satisfied and almost all but eliminate returns! Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. eBay gives this MBG for Australian and International buyers, however . Escalate to eBay if you don't reach a resolution within 3 business days. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. If you havent received an item, we usually refund your money immediately via PayPal. Your email address will not be published. But it is. What if an eBay buyer damaged an item and wants a refund? Ready to start making a good side income from flipping? We protect ourselves! Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. Report the buyer when you issue the refund through the eBay returns flow If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? For example, you may haveopted to automatically accept return requests. Not to do partial returns . If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. 11:34 AM Do not refund until your item is back to you. Let the seller know how they can help resolve the problem. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. But the seller should communicate with you. If you have a large stock and are ready to automate the way that you manage different parts of the return process, learn how to set up two basic rules to automatically accept returns or send immediate refunds. It shouldnt be like this, I know. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Do you have to accept returns to sell on eBay? So it is in your best interests to avoid these cases by offering a more buyer-friendly return policy if you continue selling on eBay. 1. After contacting the seller, it's up to you whether you want eBay to step in. (MBG). If you're responsible for return shipping. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. It covers purchases paid with PayPal and most other electronic payment methods. Read theSeller protections policyto find out how to qualify to issue partial refunds. If you do not refund, and the buyer asks eBay to step in, you will receive a defect on your account, your Final Value fees are forfeited, and the buyer keeps the item. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. I decided to refund them if they smashed the (computer component) item and sent a photo showing the label side up so I could confirm it was the one I sold. International shipment of items may be subject to customs processing and additional charges. An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. Youll hear from us within 48 hours. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request. Taking photographs will protect you in the event eBay buyer damaged item and wants refund. You can always report the buyer later for misusing the MBG. Read our article on, Need help with return shipping? If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Does the tracking number show it was delivered? Most sellers refund as soon as they get the item back. After a few emails, I was able to piece it together that he dropped the cooktop when he was getting it off of the truck at his home. Fedex and UPS are very hard on items and 1/10 of my items I ship is damaged with shipping. Shipping: US $10.00 (approx C $13.57) Economy Shipping from outside US. This is how it is and one of the risks of doing business on eBay. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. This is a good option for low-value items. where! However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. What does the eBay Money Back Guarantee cover? Its very, very important to take photographs for your records both using freight and Fedex and UPS. The seller covers the cost of the return. For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. Ninety percent of people will just not think to call them and fight it. So I take photographs of all of the items that I ship so I can use it as evidence that I packaged the item sufficiently. Item not as described but seller refuses to refund - eBay If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. Tip How to Win at eBay: Returns - Ken Rockwell If using Ebays partial refund policy does not work for you, you will need to follow Ebays return process. 01-08-2020 This will definitely help any return request case that comes your way and a good habit to get into. Tip If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. Refund the buyer, the buyer keeps the item. How you request the return depends on how you bought them. Normally the seller sends a return label and refunds upon return of item, provided, one, payment was made by a method that gives buyer protection in eBay and two, the item is returned in same condition as was supplied. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. Simply print the label on normal paper and tape it to the package. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. Even though I insure all of my packages through Fedex and eBay and it should be a no brainer, it sometimes can get complicated. They will just accept that they are not covered and walk away. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. Regardless of the outcome, will the buyer be able to leave negative feedback? It covers purchases paid with PayPal and most other electronic payment methods. You dont need a special printer or self-adhesive labels when printing return shipping labels. I'm a top rated seller with 100% feedback and I do what I can to help people and its frustrating to be paying a couple hundred extra a month in fees for something that seems to be out of my control because buyers miss-categorized the return. 1. So the buyer gets 6.50 from eBay. Before you can send an item back to the seller, youneed to start a return. See ourpartial refund guidelines. We'll also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. Offer a replacement item. If you lash back at them rudely, it will be much harder to work together to resolve the dispute. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay. After all, I paid for the insurance right? You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. If the seller is responsible for return shipping, its important that they cover the costs. You are describing the old rules the rules changed a few months ago. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. naM fo elsI. Ebay sides with buyers in not as described claims. Enter the amount you wish to offer the buyer. Honestly, this is one of those lessons I have had to learn the hard way. Enter a return merchandise authorization number, if you use them. This even after I specifically instructed them NOT to throw anything, including the shipping box, away until I instructed. So what happens if your eBay item is not as described? Remaining helpful and polite will definitely help with your return dispute or in the event that the person leaves negative feedback that needs to be removed. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. You can't deduct the original shipping cost from any refund amount. At any rate, there is no such policy as "no returns" when a buyer files a not as described case, even if they make everything up. Here is a box that was shipped with FedEx. Copyright 1995-2023 eBay Inc. All Rights Reserved. Time to research other selling websites, I guess. Sometimes eBay will send the Return Shipping Label and charge him, which is easiest. Still, it wouldn't really matter what you put in the description. This doesnt happen often, but it has happened! By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV but failed to mention that it really wasn't. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Open a case and try to work things out with the seller. Just remember, if it is not mentioned in the listing, its a potential reason eBay would side with the buyer in an event of an Item Not As Described return request. You also agree to the eBay Money Back Guarantee terms in instances when you don't issue a refund in a timely way for returned items. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. I always encourage our members to use those photos! For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. Buyers can always submit a return request, even if your returns policy says you don't accept returns. If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. Tune into our last eBay for Business podcast episode of 2022! Choose Print label. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item.
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